At RedefineMD, we take pride in crafting perfumes that inspire confidence and elegance. Customer satisfaction is at the heart of our brand, and we want you to feel completely assured when shopping with us. This Refund Policy explains how refunds, returns, and exchanges are handled for purchases made through our official store.
1. Eligibility for Returns & Refunds
To be eligible for a return or refund, the following conditions must be met:
Timeframe: You must initiate a return request within 7 days of receiving your order.
Condition of Product: Items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns of opened or used perfume bottles.
Proof of Purchase: A valid order confirmation or receipt must be provided.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Opened or partially used perfume bottles
Gift cards or promotional vouchers
Personalized or custom-made products
Clearance or final sale items
3. Damaged, Defective, or Wrong Item
If you receive a product that is damaged, defective, or not what you ordered, please notify us within 48 hours of delivery with supporting photos. We will arrange a replacement or issue a full refund, including shipping charges.
4. Return Process
To request a return:
Contact us at redfinemd@gmail.com with your order number and reason for return.
Once approved, you will receive instructions on how to ship the item back.
Returned items must be securely packaged to prevent damage in transit.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
5. Refunds
Method of Refund: Refunds will be processed to the original method of payment.
Processing Time: Please allow 7–10 business days for the refund to appear in your account after we receive and inspect the returned product.
Partial Refunds: If an item is returned not in its original condition, is damaged, or missing parts for reasons not due to our error, only a partial refund may be granted.
6. Exchanges
We currently only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at redfinemd@gmail.com.
7. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company or bank, as processing may take time.
If you have completed the above and still haven’t received your refund, please reach out to us at redfinemd@gmail.com.
8. International Orders
For international customers, shipping times and return processes may vary. Customs duties, taxes, or import charges are non-refundable.
9. Policy Updates
RedefineMD may update this Refund Policy from time to time to reflect changes in our operations or legal requirements. The revised policy will always be posted on this page with the updated date.
10. Contact Us
If you have questions about this Refund Policy or need assistance with your order, please reach us at:
RedefineMD Perfume Brand
Email: redfinemd@gmail.com
Address: 10862 fm 529 rd #106 Cypress, Texas 77433, United States
Final Note
Your satisfaction matters deeply to us. While perfumes are personal and intimate by nature, we are committed to handling every concern with fairness and care. At RedefineMD, we want every fragrance to feel like a perfect fit.